PRESS RELEASES

December 18, 2019 - Press Release
AIG Travel Enhances Travel Assistance App with GeoSure® Safety Feature

June 20, 2019 – Press Release
AIG Travel Launches Student Travel Safety Initiative

October 18, 2017 - Press Release
AIG Travel’s Travel Guard® insurance products and services now available to United Airlines’ customers

July 19, 2016 - Press Release
AIG Travel Survey Explores Consumer Perceptions of Sustainable Travel.

March 3, 2016 - Press Release
AIG Travel Launches Innovative Solution for Tech-Savvy Travelers.

February 10, 2016 - Press Release
AIG Travel Assistance App For U.S. Customers.

January 12, 2016 - Press Release
AIG Travel Embraces “Tourism for Tomorrow” with New Sponsorship.

August 10, 2015 - Press Release
AIG Travel Wins CIO 100 Award from CIO Magazine.

July 30, 2015 - Press Release
AIG Travel Introduces Travel Guard® Travel Tracer.

July 14, 2015 - Press Release
AIG Travel Shares Consumer Feedback on Cultural Travel Experiences.

Case Studies

China

Canada

Puerto Rico

Turks and Caicos

New Zealand

Brussels Attack

Ghana

Dominican Republic

Burkina Faso

Bangkok Explosion

Nepal Earthquake

Travel Assistance Cases

Security Assistance Cases

Medical Assistance Cases

Articles

Testimonials

Medical Assistance in a Foreign Country

"We just wanted to thank you all so much for all your hard work! We truly appreciate everything you did to help us. It is very scary to have a medical problem in a foreign country where you do not know the hospital, doctors or the quality of the care you will receive. Trying to coordinate all the flight changes and transport while my husband was in pain would have been so difficult. You made it as easy as it could be. We made it home last night Thank you for taking such good care of us!" - Insured

At Their Service

"I purchased Travel Guard insurance for myself, my son, and grandson. My son and grandson accompanied me on a primarily business trip to Santo Domingo, DR. I was physically unable to work with the Agent so my son was able to rearrange an itinerary for a cancelled flight. The Travel Guard agent arranged a conference call with the airline's booking agent and we were finally able to get some assistance after 7 gate changes. I am disabled needing wheelchair assistance. The airline workers were rude and unhelpful. Had it not been for Travel Guard's assistance I'm not sure if we would have been able to arrange a new itinerary. Thank you so much for being there when we needed you." - Insured

Kind Assistance Valued after Concussion

"Unfortunately, we had to file a claim since my son sustained a serious concussion and he had to spend the night in a Tenerife hospital, causing us to delay our flight home. AIG was superb and very reassuring and supportive. Every effort was made to reduce our hassle and stress and I had the same contacts all throughout. Everything went very smoothly and we were very touched by the kindness of all involved. AIG is my insurer of choice from now on." - Insured

Swift Medical Assistance after Kidney Failure

"I have recently returned from a business trip to Shanghai during which I became extremely unwell with kidney stones and acute kidney failure. I was trying to cope with painkillers for over a day in the hope that I could get by until my scheduled departure flight to Sydney thinking I would rather be in a "western" culture if seeking help. However, the pain became intolerable and I had to admit that taking the flight would not be possible. In a very anxious state and in considerable pain I made the call to my AIG medical help line number completely unsure of what to expect. Over the next week of my hospitalization I found it reassuring that costs for scans and admission to hospital were very rapidly agreed with the hospital and that your doctors contacted my local treating doctor regularly as required to ensure agreement was reached on my discharge and suitability to fly home. The return flights and transfers were excellent and even though I was exhausted and shattered I was still capable of making the journey. Please pass on my thanks to the team, particularly to Hannah. I have already passed on my feedback to my company reporting the fantastic service provided. While I hope further professional contact is not required I can relax knowing that if it is I will be in safe hands." - Insured

Ski Injury Interrupts Holiday

"The AIG Travel staff in Kuala Lumpur was fantastic and very attentive to our needs after my son and I experienced injuries from skiing. I was able to obtain medical advice over the phone, and AIG Travel was extremely flexible in organizing a medical consult between doctors and a trauma specialist who happened to be attending a trauma conference at the hotel I was staying at, which was a great help given the difficulty in dealing with translation and other challenges at the local hospital." -Insured

Medical Monitoring Appreciated after Knee Sprain

"Thank you so much for taking care of my daughter after she sprained her knee while studying abroad. My daughter told me that you called her every day to check on her condition everyday and she is happy with your service. I will continue buying insurance from AIG Travel for my other two children. Again, I would like to thank you for taking a good care of my daughter. Thank you." - Insured's mother

Accident in Peru Sends Client to Emergency Room

"Thanks to you and all staff members who took action in my case, including those in contact with my husband. Everything was done efficiently, quickly and with KINDNESS. They were true guardian angels and took care of my return home in the best conditions. After arriving home on Argentinian soil, I couldn't help but shed a few tears. Everything was perfectly coordinated. My husband and I are genuinely grateful. The only thing left is my total recovery, which will be complete in a few months. I thank you all. You can be satisfied of your efficient work, and for demonstrating human qualities at all time." - Insured

Praise for Medical Assistance and Medical Monitoring

"Fortunately, I've been very well assisted by the call center and the medical services team. The attention was efficient, very professional and provided with great kindness." - Insured

Every situation is unique and requires specific planning. AIG Travel reserves the right to select arrangement determinations. These arrangement determinations will be made on a case-by-case basis. These testimonials do not guarantee that a person who is covered by Travel Guard® and who experiences a situation similar to the ones depicted in these testimonials will receive the same arrangements represented in these testimonials.

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