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Frequently Asked Questions

What do I need to register on the secure travel assistance website?

If your company has an AIG insurance policy with access to the member-only travel assistance website please contact your human resources or risk management department for the policy number and further details on how to access the secure website.

1. New users must click on the “Register” button on the home page and provide the following required fields on the registration page:
Your first name, last name, email address, policy number and organisation / company name.
2. Click on “Submit” and you will receive an automated email with your temporary password.
3. Click on the link within the automated email and complete the registration process where you can also change your password.

What if I forgot my password?

Click on the “Forgot Your Password” link under the log in fields from the home page. To recover your password, enter the email address you registered your account with. You will receive an automated email with your temporary password.

What if I am having technical issues using the assistance website?

In the event you experience any issues with the website and are unable to find answers to your questions in this FAQ please Contact Us. You may also reference this user guide.

What if I do not know my policy number to register on the secure travel assistance website?

Please consult your company's human resources or risk management department for further details on accessing the secure website.
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