As a Policyholder you can call us anytime or you can log into our secure member-assistance pages on this website. To ensure a prompt response when calling, please be prepared to provide the following:
(a) the name of your employer and your employer's policy number
(b) your name, location and country of residence
(c) your condition, symptoms or query
(d) a telephone number we can contact you on
What do I need to register on the member-only assistance website?
If your company has an insurance policy you can access our member-only assistance website. Please contact your human resources or risk management department for the policy number and further details on how to access our secure website.
1. The first step is to click on the "Sign In" link in the upper right corner of this website's home page. To complete your registration, click on the "Register Here" link underneath the Login button and provide the following required fields on the registration page:
Your first name, last name, email address, policy number and organisation / company name.
2. Click on "Submit" and you will receive an automated email with your temporary password.
3. Click on the link within the automated email and complete the registration process where you can also change your password.
What if I forgot my password on the member-only assistance website?
The first step is to click on the "Sign In" link in the upper right corner. Click on the "Forgot Your Password" link next to the Login button. To recover your password, enter the email address you registered your account with. You will receive an automated email with your temporary password.
What if I do not know my policyholder number to register on the member-only assistance website?
Please consult your company's human resources or risk management department for further details on accessing our secure website.
What if I am having issues using the assistance website?
In the event you experience any issues with the website and are unable to find answers to your questions in this FAQ please Contact Us. You may also reference this user guide or video.