In addition to the insurance protection provided by your policy, our business
travellers have access to a range of additional travel resources including:
Our destination reports provide guidance about relevant safety, health and travel issues in virtually every country you are likely to visit. You can create a customised report, which you can print or email to a preferred email address.
AIG Business Travel Assistance App
Our mobile app puts a world of valuable information and assistance in the palm of your hand, 24/7.
A quick-call help button connects you to the emergency medical and travel assistance
Claims information and contact details
Country reports and travel security advice
Download our mobile app:
The mobile version of of the assistance website can also be accessed on smartphones and tablets.
Security Awareness Training
An online programme that delivers security and situation awareness training. This tool can also be used by organisations to manage their Duty of Care requirements across their workforce.
A Library of Updated Travel Information
Access to a library of travel information. Users can download hints and tips on pre-travel planning, travel health and personal security.
Security Travel Alerts
An emergency alert email service. As an AIG policy holder, you can sign up to our email security alert service. Tell us the country you are visiting and we will send emails that will keep you ahead of changing political situations or severe weather conditions which might disrupt your trip.
Emergency medical and travel assistance
Phone: +44 1273 739274
(24 hours a day, 7 days a week)
Our multi-lingual staff have experience dealing with hospitals and clinics worldwide and are supported by medical consultants and nursing staff, to help you get the most appropriate medical treatment.
Travel Guard - Group Business Travel policy holders can also benefit from:
• Lost ticket & baggage location – help with replacement of lost or stolen tickets, passports or travel documents, and location of lost baggage
• Port/airport assistance – we will liaise with your carrier if you’re delayed on the way to your departure point and make onward travel arrangements
• Legal referral – to an Embassy or Consulate
In the event of a claim you can contact your Human Resources department or our claims service at email@example.com, +27 11 525 3101 or 0860 104 146
Security Travel Alerts
An emergency alert email service. As an AIG policy holder, you can sign up to our security travel alert service. Tell us the country you are visiting, and we will send email alerts that will keep you ahead of changing political situations or severe weather conditions which might disrupt your trip.