• Emergency Assistance: +44 1273 739274

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Travel Resources

In addition to insurance cover and emergency assistance provided by AIG, our Travel Guard policy offers travellers a range of valuable services that can be used at any time – not just when a claim is being made.

Security Awareness Training

An online programme that delivers security and situation awareness training. This tool can also be used by organisations to manage their Duty of Care requirements across their workforce.

Country Reports

Bring yourself up to speed on the country and city you’re visiting with our interactive country reports. Detailed information is provided from politics to security and culture to health, with access to recent travel alerts and latest news.

Sign up to our email security alert service. Tell us the country you are visiting and we will send emails that will keep you ahead of changing political situations or severe weather conditions which might disrupt your trip.

Please sign in using your AIG policy number to access these services.

Destination Report

Our destination reports provide guidance about relevant safety, health and travel issues in virtually every country you are likely to visit. You can create a customised report, which you can print or email to a preferred email address.

Mobile

AIG Business Travel Assistance App

Our mobile app puts a world of valuable information and assistance in the palm of your hand, 24/7.

Benefits include:
  • A quick-call help button connects you to the emergency medical and travel assistance
  • Claims information and contact details
  • Country reports and travel security advice
Download our mobile app:

AppStore   GooglePlay

The mobile version of of the assistance website can also be accessed on smartphones and tablets.

Mobile   Mobile

Security Awareness Training

An online programme that delivers security and situation awareness training. This tool can also be used by organisations to manage their Duty of Care requirements across their workforce.

A Library of Updated Travel Information

Access to a library of travel information. Users can download hints and tips on pre-travel planning, travel health and personal security.

Security Travel Alerts

An emergency alert email service. As an AIG policyholder, you can sign up to our email security alert service. Tell us the country you are visiting and we will send emails that will keep you ahead of changing political situations or severe weather conditions which might disrupt your trip.

When Travelling

Emergency Travel and Medical Assistance

Phone: +44 1273 739274

(24 hours a day, 7 days a week)

Our multi-lingual staff have experience dealing with hospitals and clinics worldwide and are supported by medical consultants and nursing staff, to help you get the most appropriate medical treatment.

Other assistance services also include:

• Lost ticket & baggage location – help with replacement of lost or stolen tickets, passports or travel documents, and location of lost baggage

• Port/airport assistance – we’ll liaise with your carrier if you’re delayed on the way to your departure point and make onward travel arrangements, if necessary

• Legal referral – to an Embassy or Consulate

Baggage and Money Claims

Claims Service: +27 11 525 3101 or 0860 104 146

For larger claims we have dedicated claims handlers who understand the details of your cover, providing one point of contact to streamline the settlement of your claim.

Security Travel Alerts

Sign up to our email security alert service. Tell us the country you are visiting and we will send emails that will keep you ahead of changing political situations or severe weather conditions which might disrupt your trip.

Please sign in using your AIG policy number to access these services.





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AIG South Africa Limited is a Licensed Financial Services Provider FSP No. 15805 Reg. No. 1962/003192/06
AIG Life South Africa Limited is a Licensed Financial Services Provider FSP No. 15804 Reg. No.2001/016602/06