• Emergency Assistance: +44 1273 739274

  • About Us  | AIG.COM  | Contact Us  | FAQ 

The latest AIG Travel Assistance app includes a new check-in feature so travelers can notify trusted contacts that they have safely arrived at their destination. Download the latest version now!

AppStore   GooglePlay

Learn more about travel safety tips for LGBTQ travelers by watching an exclusive presentation given by security experts.


Log in to view health-related issues and country risk ratings on our interactive Medical Risk Map. 


Want to learn more about your destination?
City guides are now available on the Travel Assistance Website and App.
Log in to access guides to over 250 cities.

Forgot Your Password?

Are you new to the Assistance Website?
Home Page Thumbnail1 - Capablities

Travel Assistance

In case of a medical or travel emergency please call:

Phone: +44 1273 739274

Baggage and Money Claims:

Claims Service: +27 11 525 3101 or 0860 104146

For Policy Information:

Contact your broker


Zika Advisory

Read the latest developments and preventive measures regarding the Zika outbreak.
Click here >

Registration Guide

In the event you experience any registration issues with the website please consult this user guide and user video.
Home Page Thumbnail1 - Capablities

Travel Resources

In addition to the insurance protection provided by your policy, insureds have access to a range of additional travel resources.

Destination Health Information

Health-related concerns, precautions and requirements for destinations. Learn more >
Home Page Thumbnail1 - Capablities

Travel Smart

To access these services, please register with your policy number.

Before You Leave

Take our Security Awareness Training and review security country reports. Upload health information and documents. Read more >

When Travelling

Learn about our medical and travel assistance services and online resources, such as security travel alerts. Read more >

This website and associated services are provided as part of your Employer’s Group Business Travel and/or Accident policy. Please refer to your administrator for exact details of cover, however, the following information and pages provide a general over view of cover and benefits.

Please be aware that our mobile app, assistance website and associated services may be provided in English language only, or there may be occurrences with both local language and English language in the same page instance. Local language cannot be guaranteed.
Copyright© 2018. American International Group, Inc. All rights reserved.    
Terms of Use | Privacy | Mobile Terms of Use
AIG South Africa Limited is a Licensed Financial Services Provider FSP No. 15805 Reg. No. 1962/003192/06
AIG Life South Africa Limited is a Licensed Financial Services Provider FSP No. 15804 Reg. No.2001/016602/06